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Authorized Supplier of Universal Robots - High-Tech Distributor Since 1987

Universal Robots – Service360

Universal Robots SERVICE360 header image

CIMTEC Automation is proud to offer Universal Robots SERVICE360

We want you to get the most out of your robot investment. UR Service360 gives you new ways to proactively monitor, optimize and safeguard cobot performance with enhanced support and preventative maintenance.

This comprehensive support offerings protect production lines, maximize uptime, reduce risk and promote success by ensuring that you are prepared for the unexpected. Service360 equips you to:

  • Mitigate risk and take control of unexpected expenses due to unplanned service costs and reducing downtime and delays.
  • Maximize cobot ROI through remote and onsite performance and programming checks, environment assessments and access to UR’s certified engineers, automation experts and 24/7 customer support portal.
  • Keep production running with preventative services and rapid-response visits.
  • Recover rapidly in the event of the unexpected with access to hassle-free service, parts and replacements through UR’s Global Distributor Network.


  • 15 months coverage
  • 4 business hours response times
  • Case response by Universal Robots & Global UR Partner network
  • 24/7 UR Customer Portal online case management system
  • Warranty covered expenses
(Included with Robot Purchase)


  • 12 months coverage
  • Purchase anytime during warranty period to meet business and budgetary requirements
(Includes Standard Warranty Benefits)


  • 12 months coverage
  • UR Remote Robot Check, 1 per contract year conducted by a UR Engineer
  • UR Onsite Robot Check, 1 per contract year conducted by a UR Engineer in conjunction with a Distribution Partner's engineer
  • 2-week robot loan per contract year
(Includes Standard Warranty Benefits + Service360 Extended Basic Warranty Benefit)